Privacy Policy

Effective date: September 14, 2026

Ask Mortgage Technologies LLC, a Florida limited liability company that operates Ask Mortgage (“Ask Mortgage,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, and share information through this website, the chat window on it, and Ask Mortgage text messages.

1. Information we collect

Information you give us in the chat

• Your name, email address, and phone number, if you choose to provide them
• Your questions, your messages, and anything else you choose to type into the chat
• Details of appointments and meetings you schedule with us

Ask Mortgage is a software company, not a lender or mortgage broker, and cannot take loan applications. Please do not enter Social Security numbers, bank account or login details, or financial documents in the chat.

Text messaging records

• Your phone number and whether you agreed or declined to receive text messages
• The date and time of your choice, the text message terms shown to you, and the page where you made the choice
• Opt-out (STOP) and help (HELP) requests, and the text messages we send to and receive from you

Technical information

• IP address, browser type, device information, and pages requested, recorded by our website hosting and chat providers to operate and secure the website

Information we do not collect through this website

We do not collect payment information, Social Security numbers, credit information, or loan applications through this website or its chat.

2. How we use your information

• To answer your questions and respond to your inquiry
• To communicate with you about your inquiries, appointments, and promotions
• To send text messages you have agreed to receive, and to honor STOP and HELP requests
• To keep records of your communication preferences and consent
• To operate, secure, and improve this website and chat
• To prevent fraud and abuse
• To comply with the law

3. SMS messaging program

By opting in to text messages through the chat widget on our website, you agree to receive text messages from Ask Mortgage Technologies LLC, including responses to your inquiries, appointment and meeting scheduling and reminders, service updates, customer support, and promotional offers. Consent is not a condition of purchase.

Opt-in and consent

• Opt-in is collected through the chat widget on https://ask.mortgage, where you provide your mobile number and check a box agreeing to receive text messages
• You will only receive messages if you have explicitly opted in
• Starting a chat, or reading or accepting this Privacy Policy or our Terms of Service, does not by itself sign you up for text messages
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-out instructions

• You can stop text messages at any time by replying STOP.
• After you reply STOP, you will receive one final message confirming your opt-out, and no further messages will be sent unless you opt in again.

Message frequency and content

• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent

Help and support

Reply HELP for assistance, call us at (888) 271-4275, or email support@ask.mortgage.

Carrier information

• Message and data rates may apply.
• Carriers are not liable for delayed or undelivered messages.

SMS data protection statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We use reasonable safeguards to protect your text messaging opt-in information and consent records.

4. Information sharing and disclosure

We do not sell, rent, or trade personal information. We share information only as described below.

Service providers

• Companies that host this website, provide the chat window, and store our customer communications
• SMS aggregators and providers, solely to deliver text messages you have agreed to receive

These providers process information on our behalf and are not permitted to use it for their own marketing.

Legal compliance

• When required by law, subpoena, court order, or other legal process
• When we reasonably believe disclosure is necessary to investigate fraud, prevent harm, or protect our rights

Business transfers

If Ask Mortgage is involved in a merger, acquisition, financing, or sale of assets, information may transfer as part of that transaction, subject to confidentiality protections. We will not allow personal information to be used in ways inconsistent with this policy without giving notice first.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data security

We use reasonable administrative and technical safeguards to protect personal information, including encryption of information in transit and access controls on the accounts that hold chat and consent records. If a security breach affects your personal information, we will notify you as required by applicable law.

No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and tracking technologies

This website does not use advertising cookies, analytics, or tracking pixels. The chat window is provided by a third-party provider and may store information in your browser, such as a conversation identifier, so the chat works as you move between pages. You can clear or block this storage in your browser settings, but doing so may prevent the chat from working.

7. Your rights and choices

• Ask us to access, correct, or delete your personal information
• Opt out of text messages by replying STOP
• Opt out of marketing email by using the unsubscribe link in the email
• Ask how we process your information
• Withdraw consent to future communications at any time

To make a request, contact us using the information in section 11. We will respond as required by applicable law. We may keep a record of your consent and opt-out choices so we can show that we honored them. We will not charge you or treat you differently for making a request.

8. Children’s privacy

This website is not directed to children. We do not knowingly collect personal information from anyone under 18. If we learn that we have, we will delete it.

9. Third-party websites

This website does not link to other websites. The chat window is operated for us by a third-party provider. This Privacy Policy applies only to information collected by Ask Mortgage through this website, its chat, and its text messages.

10. Changes to this Privacy Policy

We may update this policy from time to time. The current version will always be posted on this page with its effective date. If we make significant changes, we will post a notice on this website.

11. Contact us

If you have questions about this Privacy Policy or how your information is handled, contact us: